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Privacy Policy

McMillan Running, LLC (“Company”) focuses on creating comprehensive and informative running information for the Internet.

This Online Privacy Policy Statement is designed to help us better serve our customers needs, while meeting their online privacy expectations. The Company Site automatically recognizes information about our visitors in order to improve the quality of our Site, and provide our users with dynamic web pages. To achieve this goal, we determine what computer you are accessing our Site from and record the pages you have viewed, as well as other Site usage information. This information allows us to better serve our visitors to the Site and improve our content. This information is not rented or sold to any other company.

The Site does not collect personal identifying information except with your specific knowledge and consent. This information is never shared with any outside party without your prior consent. At times, the Site will request that you provide non-identifying information such as race distances and performance times so that we may provide you with customized information. It never is connected to any personal information. In some instances, we may require certain personal information, such as an e-mail address, mailing address, etc. This information will be used only for the specific purpose for which you supply it (e.g., signing up for the coaching program).

On occasion, we may run promotions or request material for publishing. In order to participate, we may require your identity and perhaps ask your permission to have it publicly associated with your submission. The exact rules will vary by case and will be clearly noted on relevant pages. Your participation will always be voluntary and knowing. We may contact you via e-mail or otherwise to inform you about specials, new products or services, or changes to this privacy policy. You may choose to opt out of communications by designating your request by email to helpdesk@mcmillanrunning.com.

We will not sell or rent your e-mail address to any third party outside of our organization.

The Site contains links to other sites. Please be advised that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site.

From time to time we may request information from you through voluntary surveys, contests, and questionnaires. Participation through responding to us through the survey, contest, or questionnaire is completely voluntary. You may choose whether or not to participate and therefore disclose the requested information, and your use of this Site is not based on the disclosure of the requested information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Site. We reserve the right to utilize answers to requested information in order to directly market products and services to you.

Please periodically review this page to keep apprised of any changes to this McMillan Running, LLC Privacy Policy Statement. Additionally, please review the McMillan Running, LLC disclaimer to learn more about the terms and conditions governing this Site.

SMS Consent

The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Cookie Policy

Detailed Cookie Usage

Our site uses cookies for:

  • Essential Functions: Ensuring the proper operation of the website (e.g., maintaining session states during checkout).
  • Analytics: Tracking site usage and performance through tools like Google Analytics.
  • Marketing: Delivering personalized advertisements and product recommendations.
  • Preferences: Remembering your language, currency, calculator inputs and display preferences for future visits.

Cookie Preferences

You can manage or disable cookies through your browser settings or our cookie consent manager available on the website. Please note that disabling cookies may impact certain features, such as saving items in your cart.

Data Retention Policy

We retain customer data for as long as necessary to provide our services and comply with legal obligations.

  • Subscription Data: Retained while your subscription is active and for a period of [X months/years] after cancellation to ensure accurate billing records and tax compliance.
  • Transaction History: Retained for [X years] to comply with accounting and legal requirements.
  • Account Data: Retained until you request deletion or your account has been inactive for [X months/years].

If you wish to delete your data, please contact us at helpdesk@mcmillanrunning.com.

Security Measures

We take your privacy and data security seriously.

  • Encryption: All data transmitted between your browser and our site is encrypted using industry-standard SSL/TLS protocols.
  • Secure Payments: Payment information is processed through trusted third-party providers (Braintree, Stripe) and is never stored on our servers.
  • Access Controls: Only authorized personnel have access to customer data, and they are required to adhere to strict confidentiality standards.

If you have any questions or concerns about our security practices, please contact us at helpdesk@mcmillanrunning.com.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.

This site is scanned for potential malware and vulnerabilities by the SolidWP Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.

Security logs are retained for 60 days.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by solidwp.com.

WooCommerce-Specific Information

Customer Accounts

Creating an account is mandatory for managing subscriptions and for our LMS / Coach Certification program. During account creation, we collect your name, email address, and billing/shipping details. This information is securely stored to streamline future orders, manage subscriptions, and provide customer support. You can log in to your account to view or update your information at any time.

Cart and Checkout Data

Our site uses cookies to store information about your cart and checkout activities, such as the items you add to your cart and your progress through the checkout process. This data ensures a smooth shopping experience and allows us to remind you of incomplete purchases. Session data is automatically cleared after [X days] or when you complete your order.

Third-Party Plugins or Extensions

We utilize WooCommerce extensions to enhance your shopping experience. These include tools for subscriptions, abandoned cart reminders, and analytics. Some data may be shared with these plugins solely to fulfill the services you request, such as processing subscriptions or sending cart reminders.

European Global Data Protection Regulation

McMillan Running LLC understands Member Registration and Payment Information may be considered Personal Data under European Union Global Data Protection Regulations (GDPR). McMillan Running LLC endeavors to comply with GDPR including, but not limited to, a) protecting your right to have Personal Data collected only after you have specifically taken action to approve the collection of your Personal Data, b) the right to easily access a mechanism to withdrawal that approval and have your Personal Data promptly removed from our proprietary internal database, c) using industry standard best practices to maintain care, custody, and control over the Personal Data we collect, and d) reporting as prescribed by GDPR any breach of Personal Data within 72-hours of our discovery of such breach. McMillan Running LLC believes the nature and scope of the Personal Data it collects does not require the designation of a GDPR Data Protection Officer.

And, we aim to store as little personal information as possible. We store your name and email (and physical address, if necessary, for shipping physical products) in order to process your orders and send you an invoice. If you use the free version of the McMillan Running Calculator we do not collect any personal information about you aside from the optional email address if you provide it.

We do NOT store your credit card information, which is sent directly to our payments provider.

Our Vendors

We may share parts of your data with the following 3rd party vendors that we require to make your products and services work:

  • WooCommerce and Braintree by PayPal and Stripe: For processing payments. Your name, email and credit card information is shared with Braintree / Stripe and never stored anywhere in our system.
  • SendGrid: For sending transactional emails. Nothing is explicitly shared with SendGrid.
  • ActiveCampaign, Klaviyo and Wisepops: For adding your email to our customers email list when signing up. You are always free to unsubscribe.
  • Final Surge: If you are a training/coaching member, then your order information is shared with Final Surge in order to provide access to your training plan and coaching content.
  • Google G Suite and Helpscout: For email communication with customers and website analytics.

Your Data

If you wish to access, modify or delete your data please send and email to helpdesk@mcmillanrunning.com with your request and we will make sure to process it as quickly as possible. If you have any questions or concerns please contact us using the same email address.